Compensation - Episode 6

I have two compensation claims running with Northern Trains at the moment, one dating from March 15th that seems to have got stuck somewhere (although I'm not giving up) and one from 27th June on which there has now been some progress, albeit of a negative nature.

Here is the correspondence:
From Northern Trains to me

Dear Mr Jim Davies,

Thank you for your correspondence in respect to the Northern service on 27
June 2018 with our reference DR-5694-9017.

I am sorry to learn that your journey between York and Knaresborough was
disrupted, and that you were caused a delay as a result. Please be assured
that we are committed to operating a punctual train service on all of our
routes, continually reviewing and monitoring the cause of all delays to our
trains, to ensure that appropriate measures are put in place to reduce their
recurrence wherever this is possible.

Our Delay Repay policy entitles customers to compensation if their journey
with us is delayed in excess of 30 minutes. Because the circumstances of the
disruption on this occasion were within the 30 minute time line, we are
unable to provide compensation as per our delay repay policy.



Your planned route (scheduled times):
Departing 2011 from York to Knaresborough arriving 2035.

Route we think you took (actual times):
Departed 2011 from York to Knaresborough arrived 2041.

From me to Northern Trains
Dear Northern
I suggest you check your records again. The 2011 York to Knaresborough service was CANCELLED on Wednesday 27 June and I had to travel on the 2111, arriving 60 minutes late.


Time to get Passenger Focus involved again I feel.